Refunds & remedies.

Last updated 28 May 2026.

1. The promise we’re working from

We promise that the work we deliver is done to a competent standard, will function as agreed and is covered by our workmanship warranty (six months on repairs, one year on installs, five years on waterproofing). If reality doesn’t match that, we want to make it right.

2. If our workmanship has a problem

Within the warranty period for the relevant job, contact us as soon as you notice the issue. We’ll arrange a free return visit. If the problem is from our installation, we’ll re-do the work at no charge. If it turns out to be unrelated — another contractor’s leak, or a part outside what we touched — we’ll show you the evidence and quote any remedial work as a fresh job.

3. If a part we supplied has failed

Where we supplied the fixture, water heater or fitting, we’ll handle the manufacturer warranty claim on your behalf. That usually means we collect the failed unit, exchange it with the supplier, and re-install the replacement at a small labour fee that covers the visit.

If the failed part is something you bought directly, we’re happy to remove and re-install the replacement — you handle the warranty claim with the supplier.

4. If you cancel a quoted job before it starts

If you change your mind before we begin work, no charge applies as long as you give us 24 hours’ notice. If you’ve already paid a materials deposit, we’ll refund what we haven’t already ordered. Custom-order items (specific imported fixtures, etc.) may not be refundable beyond a re-stocking fee.

5. If you cancel after the job is partly done

You pay for the work that’s been completed up to that point and the materials we’ve already used or ordered specifically for your job. We’ll send a clear invoice line-by-line.

6. Refund mechanism

Approved refunds are processed by bank transfer to the original paying account within 7–14 working days of agreement. We do not refund to a different account holder for fraud-prevention reasons.

7. What this policy doesn’t cover

• Damage caused by third parties after we finished work.
• Wear and tear that’s outside the warranty term.
• Issues you’ve attempted to repair yourself before contacting us.
• Force majeure events (flooding, fire, building structural failures unrelated to plumbing).

8. Raising a concern

Email [email protected] or WhatsApp +60 12-489 7563 with your invoice or quote reference. We aim to acknowledge within two working days and resolve within fourteen.